Q: I am interested in producing a Show for Spectrum OC16. What do I need to do?
A: Submit a spec or pilot episode at least 10 minutes long on DVD or video link. Hand deliver, mail or e-mail it to:
200 Akamainui Street
Mililani, Hawaii 96789
Include any pertinent information relating to your program and production company. We view submissions monthly and if we feel that your show would be a good addition to Spectrum OC16 we will call you to set up a meeting. Contracts, policies and technical information would be discussed at that time. We will not accept walk-in appointments so please leave your contact information so that we may contact you. We prefer 30-minute shows as opposed to hour-long shows. And as a corporate policy, you will be required to purchase Professional Errors and Omissions insurance prior to air. If you do not have an insurance agent, we can provide you with a contact.
Q: Why am I not able to view any videos on your website?
A: In Hawaii, the live stream and video players are exclusive to Spectrum TV customers only. You will need to authenticate your account with your TWC ID username and password. To create a username and password, please visit www.twc.com/register to set up your TWC ID.
Q: I’ve exceeded my login attempts. How do I reset it?
A: Please e-mail us at email@example.com with the phone number associated with the account and we can reset it for you.
Q: Who do I contact to advertise on Spectrum OC16?
A: For Advertising inquiries ONLY (no PR inquiries, program inquiries, etc.), please contact Penny Kobayashi at (808) 625-8531 or firstname.lastname@example.org. Refer to the FAQs above for information on other requests.
Q: I’d like to get more information about an episode of an Spectrum OC16 show.
A: Please click on the “Show Contacts” link to get the appropriate SHOW contact information.
Q: How do I purchase a copy of a sports event I’ve seen on Spectrum OC16?
A: Please visit our SHOP page to order DVDs of our past live broadcasts.
Q: Why doesn’t anything happen when I click on the sign in button?
A: Please check to make sure that you are allowing popups for this site. Access the appropriate browser link below for directions on allowing popups.
Having issues playing videos in Safari?
A: Please check your Auto-Play setting by going through the following steps:
1. Choose Safari > Settings for This Website from the top menu of your screen.
You can also Control-click in the Smart Search field, then choose Settings for This Website.
2. Hold the pointer to the right of Auto-Play, then click the pop-up menu and choose an option:
• Allow All Auto-Play: Lets videos on this website play automatically.
• Stop Media with Sound: Blocks autoplay for videos that contain audio, but allows other videos to play.
• Never Auto-Play: Blocks autoplay for all videos on this website.
Q: How come I am not able to watch any archived shows and games from my mobile device?
A: At this time, our library of shows and games are only accessible through your desktop computer.
Q: When will games be rebroadcast?
A: Generally encore performances of games are later that night at 10:30pm for events on Fridays or Saturdays. For a complete schedule listing, please go to the Schedules Page and click on the channel you’d like to search.
Q: How do you select which teams are shown?
A: Spectrum OC16 works in tandem with the various leagues to select the teams and matches. We regret that not every team or event can be accommodated.
Q: How come my favorite sport isn’t on Spectrum OC16?
A: We really try to bring all of the sports that are in demand the most by our viewers. We currently feature more than 90 nights of high school sports competition, this is the most comprehensive coverage of local sports.