Frequently Asked Questions

Q: I'm interested in producing a Show for Spectrum OC16. What do I need to do?
A: Submit a spec or pilot episode that's at least 10 minutes long using a website link or DVD. You can submit your video by mail, email or in person. 

By mail or in person
Spectrum
200 Akamainui Street
Mililani, Hawaii 96789
Attention: Programming

By email
haw.oc16.prog@charter.com

Please include your contact information and any relevant details about your program and production company. In general, we prefer 30-minute shows over 60-minute shows. We review submissions monthly.

If we think that your program could be a good fit for Spectrum OC16, we'll contact you to set up a meeting where we can discuss contracts, policies and technical info. We don't accept walk-in appointments.

As part of our corporate policy, you're required to have Professional Errors and Omissions insurance before programs can be aired. If you don't already have this coverage, we can connect you with a provider.

 

Q: Do you offer copies of your Spectrum OC16 or XCast sports telecasts?
A: While we're unable to offer copies of our telecasts, we do have multiple ways to watch games live and On Demand:

  • Upcoming games:
    • On TV: Watch live or set DVR recordings on Spectrum OC16 (channels 16/1016), Spectrum Xcast (channels 17/1017) or Spectrum Xcast2 (channels 18/1018).
    • On your devices: Watch on the go with the Spectrum TV app.
  • Past games:
    • Online: Visit: oc16.tv/sports
    • On Demand: Spectrum OC16 On Demand (channels 14/1014)

 

Q: Why can't I watch any videos on your website?
A: Live and On Demand videos are only available to Spectrum TV Hawaii customers who've created a Spectrum username. After you sign in, you can start watching videos. If you haven't created a Spectrum username, visit spectrum.net/createaccount to create one.

 

Q: I've been unable to sign in to my account. How can I sign in?
A: Please email us at haw.oc16.prog@charter.com with the phone number associated with your account, and we'll be happy to help.

 

Q: Why doesn’t anything happen when I click the "Sign In" button?
A: Your browser might be blocking pop-ups on our website. To learn how allow pop-ups on our website, select your browser:

 

Q: Why can't I play videos using Safari on my computer?
A: Your auto-play settings may be preventing videos from playing. Here's how to change your settings:

  1. Using your computer, visit our website with Safari.
  2. On the top menu of the screen, select Safari > Settings for This Website
  3. Move your mouse over the dropdown menu next to "Auto-Play" and click to select an option:
    • Allow All Auto-Play: Videoes auto-play automatically.
    • Stop Media with Sound: Blocks auto-play for only videos that contain sound.
    • Never Auto-Play: Blocks auto-play for all videos.

 

Q: When will games be rebroadcast?
A: Rebroadcasts are generally shown on the same night as the live telecast. To view upcoming broadcast schedules, click Schedules.

 

Q: Why is my favorite sport not on-air? How do you select which teams are shown?
A: We televise games and sports that are most popular with our viewers. Matchups are selected by the various leagues. With over 90 nights of high school sports competition per year, we offer the most comprehensive local sports coverage in Hawaii.